FAQ

You ask and we will be pleased to answer
Please refer to the below list to identify FAQs by customers and investors. If you have a question not included in the list, please call Customers Service Section 44285444 during our working hours or you can correspond us and we will answer you as soon as possible.

Q/ What documents are needed for opening a new trading account in Qatar?
A/ The documents needed for opening a new trading account in Qatar (for individuals, companies, or establishments) from outside Qatar are

* For individuals

  1. Copy of ID card/passport (valid)
  2. An approved power of attorney (in case of proxy by person to another)
  3. Copy of investor number issued by Qatar Central Depository Company
  4. An official document showing customer’s national address
  5. Producing a letter from bank showing IBAN number

* For companies and establishments

  1. A request letter addressed to Dlala Brokerage to open a trading account so that the letter shall be company sealed and signed by signatories. Signatory names shall be determined at Trading Account Department.
  2. A letter from the signatories consisting of specimen of their signatures.
  3. A copy of valid ID Card/passport for signatories/Board members in addition to partners within the CR.
  4. A copy of valid CR
  5. List of signatories on behalf of the concerned person
  6. Copy of investor number issued by Qatar Central Depository Company
  7. Copy of Basic Law of company/Establishment and memorandum of association.
  8. Financial statements for last financial year
  9. Form of real beneficiary along particulars of real beneficiaries.
  10. A letter from bank for ascertaining about the bank account information

Q/ What shall I do if I forget password?
A/ please call Customers Service Section 44285444 during our working hours or you can correspond us and we will answer you as soon as possible.

Q/ What documents are needed for opening a new trading account for individual’s vide a non-Qatari power of attorney?
A/ The documents needed for opening a new trading account for a natural person (individuals) vide a non-Qatari power of attorney are:
The documents needed for individuals’ accounts under official power of attorney:

  1. Attendance by attorney vide official power of attorney (Qatari or non-Qatari)
  2. Producing origin of official power of attorney which shall fulfill the following terms:
    • a- Shall provide for empowering the attorney the right of opening trading accounts at Stock Exchange in Qatar
    • b- (If power of attorney is not Qatari) must be attested by the Ministry of Foreign Affairs of the original country of power of attorney and approved by Qatar Embassy in the original country of power of attorney.
  3. Producing a copy of valid ID Card of passport of the attorney
  4. Producing a valid ID Card or passport of the principal “customer” (Please note that Family Card is not applicable)
  5. Producing a letter from bank to the principal showing IBAN number
  6. An official document showing customer’s national address.
  7. Filling an application form for opening a trading accounts (all obligatory items must be filled inside account opening form)

Q/ What documents are needed for modifying the customer’s approved accounts for individuals?
A/ The documents needed for modifying individuals account through the customer himself:

  1. Attendance by customer himself
  2. Producing a copy of valid ID Card of passport of the customer
  3. (Please note that Family Card is not applicable)
  4. Producing a letter from bank showing IBAN number
  5. An official document showing customer’s national address.
  6. Filling an application form for opening a trading accounts (all obligatory items must be filled inside account opening form)

Q/ what documents are needed for modifying customers’ approved account for companies and establishments?
A/ The documents needed for modifying individuals account through the customer himself:

  1. Filling an application form for modifying data of trading account of Dlala Company to be sealed by company/establishment and signed by signatories (all obligatory items must be filled inside account opening form)
  2. A letter addressed to Dlala Company showing the modification needed within trading account to be sealed by company/establishment and signed by signatories.
  3. Copy of CR (valid and company sealed).
  4. A copy of Company card or an attested copy of signatories consisted of specimen of their signatures (valid and company sealed).
  5. A copy of ID card or passport of signatories, Board members and partners within CR
    (to be valid and company sealed).
  6. List of signatories for the concerned person
  7. Copy of Company Basic Law
  8. Financial statement for the last financial year.
  9. Form of real beneficiary along particulars of real beneficiaries.
  10. A letter from bank for ascertaining about the bank account information

* (Key Note)
In accordance with circular number (1) for 2010 issued by Qatar Financial Markets Authority that provides:
If customer is resident in Qatar, all official documents must be certified by the official authorities of the issuing country of such documents.
Thereupon following authorities can be considered as authentic:
1- The governmental authorities certifying these documents at the original country from which such documents are issued:
2- Any reliable authority on which law of combating money laundry and financing terrorism in the country from which such documents are issued and same criteria applicable in Qatar shall be applied as an example without limitation to:
Notary publics, financial institutions, lawyers, licensed auditors in customer’s original country

All documents needed by the company shall be delivered or sent via express mail to the following address:

Dlala Brokerage Company
Head Office – Salwa Road
P.O. Box 24571 Doha-Qatar
Phone: +974 44285444
Fax: +974 4286665
E-mail: customer_service@dlalaholding.com

Q/ How can I transfer money in my account with Dalala Brokerage Company?
A/ You can easily transfer money in your account with us through your bank account by directly transferring to our accounts namely:

Bank Name IBAN NO
Qatar National Bank QA65QNBA0000000000130005283012
Commercial Bank Of Qatar QA41CBQA000000004580581035001
MASRAF ALRAYAN QA11MAFR000000000003128860001
Qatar Islamic Bank QA04QISB000000000151292100010

 
Important: Kindly be assured of shareholder number at the time of bank transfer with the necessity of sending a copy of bank transfer if possible to Operations Section or deliver it to us along mentioning your own account of Dalala Brokerage Company to confirm transferring the amount in your account as soon as possible.